{"id":17737,"date":"2023-08-03T22:52:49","date_gmt":"2023-08-03T20:52:49","guid":{"rendered":"https:\/\/www.cristalopolis.eu\/rueckerstattung_rueckgaben\/"},"modified":"2023-08-03T22:52:49","modified_gmt":"2023-08-03T20:52:49","slug":"rueckerstattung_rueckgaben","status":"publish","type":"page","link":"https:\/\/www.cristalopolis.eu\/de\/rueckerstattung_rueckgaben\/","title":{"rendered":"Richtlinie f\u00fcr R\u00fcckerstattungen und R\u00fcckgaben"},"content":{"rendered":"<p><b>This is a sam\u00adple&nbsp;page.<\/b><\/p><h3>Overview<\/h3><p>Our refund and returns poli\u00adcy lasts 30 days. If 30 days have pas\u00adsed sin\u00adce your purcha\u00adse, we can\u2019t offer you a full refund or exchange.<\/p><p>To be eli\u00adgi\u00adble for a return, your item must be unu\u00adsed and in the same con\u00addi\u00adti\u00adon that you recei\u00adved it. It must also be in the ori\u00adgi\u00adnal packaging.<\/p><p>Seve\u00adral types of goods are exempt from being retur\u00adned. Peri\u00ads\u00adha\u00adble goods such as food, flowers, news\u00adpa\u00adpers or maga\u00adzi\u00adnes can\u00adnot be retur\u00adned. We also do not accept pro\u00adducts that are inti\u00adma\u00adte or sani\u00adta\u00adry goods, hazar\u00addous mate\u00adri\u00adals, or flamma\u00adble liquids or&nbsp;gases.<\/p><p>Addi\u00adtio\u00adnal non-returnable items:<\/p><ul class=\"wp-block-list\">\n<li>Gift cards<\/li>\n<li>Down\u00adloa\u00adda\u00adble soft\u00adware products<\/li>\n<li>Some health and per\u00adso\u00adnal care&nbsp;items<\/li>\n<\/ul><p>To com\u00adple\u00adte your return, we requi\u00adre a receipt or pro\u00adof of purchase.<\/p><p>Plea\u00adse do not send your purcha\u00adse back to the manufacturer.<\/p><p>The\u00adre are cer\u00adtain situa\u00adtions whe\u00adre only par\u00adti\u00adal refunds are granted:<\/p><ul class=\"wp-block-list\">\n<li>Book with obvious signs of&nbsp;use<\/li>\n<li>CD, DVD, VHS tape, soft\u00adware, video game, cas\u00adset\u00adte tape, or vinyl record that has been opened.<\/li>\n<li>Any item not in its ori\u00adgi\u00adnal con\u00addi\u00adti\u00adon, is dama\u00adged or miss\u00ading parts for reasons not due to our&nbsp;error.<\/li>\n<li>Any item that is retur\u00adned more than 30 days after delivery<\/li>\n<\/ul><h2>Refunds<\/h2><p>Once your return is recei\u00adved and inspec\u00adted, we will send you an email to noti\u00adfy you that we have recei\u00adved your retur\u00adned item. We will also noti\u00adfy you of the appr\u00adoval or rejec\u00adtion of your refund.<\/p><p>If you are appro\u00adved, then your refund will be pro\u00adces\u00adsed, and a cre\u00addit will auto\u00adma\u00adti\u00adcal\u00adly be appli\u00aded to your cre\u00addit card or ori\u00adgi\u00adnal method of pay\u00adment, within a cer\u00adtain amount of&nbsp;days.<\/p><b>Late or miss\u00ading refunds<\/b><p>If you haven\u2019t recei\u00adved a refund yet, first check your bank account again.<\/p><p>Then cont\u00adact your cre\u00addit card com\u00adpa\u00adny, it may take some time befo\u00adre your refund is offi\u00adci\u00adal\u00adly posted.<\/p><p>Next cont\u00adact your bank. The\u00adre is often some pro\u00adces\u00adsing time befo\u00adre a refund is posted.<\/p><p>If you\u2019ve done all of this and you still have not recei\u00adved your refund yet, plea\u00adse cont\u00adact us at {email address}.<\/p><b>Sale items<\/b><p>Only regu\u00adlar pri\u00adced items may be refun\u00added. Sale items can\u00adnot be refunded.<\/p><h2>Exchanges<\/h2><p>We only replace items if they are defec\u00adti\u00adve or dama\u00adged. If you need to exch\u00adan\u00adge it for the same item, send us an email at {email address} and send your item to: {phy\u00adsi\u00adcal address}.<\/p><h2>Gifts<\/h2><p>If the item was mark\u00aded as a gift when purcha\u00adsed and ship\u00adped direct\u00adly to you, you\u2019ll recei\u00adve a gift cre\u00addit for the value of your return. Once the retur\u00adned item is recei\u00adved, a gift cer\u00adti\u00adfi\u00adca\u00adte will be mai\u00adled to&nbsp;you.<\/p><p>If the item wasn\u2019t mark\u00aded as a gift when purcha\u00adsed, or the gift giver had the order ship\u00adped to them\u00adsel\u00adves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p><h2>Shipping returns<\/h2><p>To return your pro\u00adduct, you should mail your pro\u00adduct to: {phy\u00adsi\u00adcal address}.<\/p><p>You will be respon\u00adsi\u00adble for pay\u00ading for your own ship\u00adping cos\u00adts for retur\u00adning your item. Ship\u00adping cos\u00adts are non-refundable. If you recei\u00adve a refund, the cost of return ship\u00adping will be deduc\u00adted from your refund.<\/p><p>Depen\u00adding on whe\u00adre you live, the time it may take for your exch\u00adan\u00adged pro\u00adduct to reach you may&nbsp;vary.<\/p><p>If you are retur\u00adning more expen\u00adsi\u00adve items, you may con\u00adsider using a trackable ship\u00adping ser\u00advice or purcha\u00adsing ship\u00adping insu\u00adrance. We don\u2019t gua\u00adran\u00adtee that we will recei\u00adve your retur\u00adned&nbsp;item.<\/p><h2>Need help?<\/h2><p>Cont\u00adact us at {email} for ques\u00adti\u00adons rela\u00adted to refunds and returns.<\/p>","protected":false},"excerpt":{"rendered":"<p>This is a sam\u00adple&nbsp;page. Over\u00adview Our refund and returns poli\u00adcy lasts 30 days. If 30 days have pas\u00adsed sin\u00adce your purcha\u00adse, we can\u2019t offer you a full refund or exch\u00adan\u00adge. To be eli\u00adgi\u00adble for a return, your item must be unu\u00adsed and in the same con\u00addi\u00adti\u00adon that you recei\u00adved it. It must also be&nbsp;in&nbsp;[\u2026]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wp_typography_post_enhancements_disabled":false,"footnotes":""},"class_list":["post-17737","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cristalopolis.eu\/de\/wp-json\/wp\/v2\/pages\/17737","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cristalopolis.eu\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cristalopolis.eu\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cristalopolis.eu\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cristalopolis.eu\/de\/wp-json\/wp\/v2\/comments?post=17737"}],"version-history":[{"count":0,"href":"https:\/\/www.cristalopolis.eu\/de\/wp-json\/wp\/v2\/pages\/17737\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.cristalopolis.eu\/de\/wp-json\/wp\/v2\/media?parent=17737"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}